Excellence with Etiquette

Your speech should always be gracious, seasoned with salt, so that you may know how you should answer each person. (Colossians 4:6)
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Medical & Dental Etiquette Program


New and existing patients expect a quality experience when they call and enter a doctor’s office or hospital.  When that experience does not live up to their expectations they will not return, will provide poor feedback, not make referrals, and look for better providers.  Do you feel 110% confident in the patient experience that you are providing?  If not, allow us to partner with you and provide the type of training that will create the environment you want and one that your patients deserve and expect.

Program Highlights Below:
Understanding the drivers behind an excellent patient experience.
CG CAHPS & HCAHPS – Learn to improve and manage results.
Rules for engaging patients.
Utilizing Emotional Intelligence with patients.
Improving professionalism at the office.
Front office etiquette.
Telephone etiquette.
Top characteristics behind excellent patient service.
How to increase referrals.

This training can be customized for your medical or dental office.  For more information please contact us at (317) 426-7585 or email us at cherron@excellencewithetiquette.com